7 DAY RETURN

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.If you wish to return your item, we must receive your request within 7 bus days of the date you received your item. Please email sales@gemsbygeena.com & we will provide a return address. Please DO NOT send to address listed on our site. Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

Refunds
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. Refunds are NOT available for any custom made to order jewelry.


Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email sales@gemsbygeena.com within 7 business days of receiving your product to begin the process.

Return Address
Gee & Co
P.O. Box 414
Poughkeepsie, NY 12602

Mon-Sat 10AM-7PM EST
36 West 47th Street New York 10036, 4th Floor

We are the sister company of Geeanni Jewelers who has been creating custom made diamond jewelry for the biggest acts in hip-hop & athletes all over the world since 2007. Clients include Jon Z, Concusuella, Zion y Lennox, Karol G, & Farina.

Gemsbygeena was created to serve women who want quality jewelry at an affordable price. We only use premium metals and lab made diamonds that look so real you cannot tell the difference. So, what sets us apart from the rest? We do not use brass as this metal oxidizes quickly and causes skin allergies including the dreaded green ring around your neck and fingers, yikes!

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